We are proud of our on-time performance but sometimes delays do happen. If the nature of your booking is time-sensative ...involving an airport pickup/drop or meeting at your destination, please budget for additional travel time (usually add 30mins for traffic delays for every 2 hours of estimated travel time) and also let us know of this as a special request when making your reservation. We will make additional efforts to ensure that we're vigilant and ensure a safe & punctual transit for you. if for any case, your cab is delayed and you have to cancel your reservation we will issue a full refund of any payment that you may have made in the form of advance towards the taxi reservation