Before you cancel a cash trip, you will receive a notification to ensure that you are aware of the fee that will be added to your next trip
After completing your next trip, the total fare that you will pay will include the fare as well as the previous trip’s cancellation fee.
If you have cancelled multiple cash trips consecutively, the cancellation fees for the multiple trips will accumulate as arrears and prevent any more requests from going through. In such cases, you’re expected to clear the arrears using an alternative payment method, such as a credit or debit card. Once the payments in arrears have been cleared, you will be able to request an taxi as usual.