Of course you can do that. Prices for items (products or services) that are ordered with assistance from a team member may be priced slightly higher than the prices on self-service platforms (website or mobile apps). These support facility charges are included in your order price to cover the costs of the support facilities & personnel involved in enabling such orders. Upon cancellation of such (assisted) orders, applicable support facility charges shall not be refunded. These costs are already incurred by us as part of providing the support facilities and hence these charges shall be added to the cancellation charges applicable to your order upon its cancellation.