In Cab2door we appreciate the partners’ time and, thus, we always compensate the time spent on the road to the passenger if the trip never took place. In that case, user can be charged with a volume of 40 USD, if: -you cancelled trip more than 5 minutes after you have accepted the request -you are late for more than 5 minutes after driver has arrived at the pickup location, and you didn’t contact the driver to let him know about your delay User doesn’t charged a cancellation fee, if: -you cancelled trip during first 5 minutes after making request -driver is late for more than 5 minutes (after ETA, which you’ve accepted while made request) Mention that if you are late, you can notify driver that you are late via call or sms.